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Last updated: 13 July 2026

1. About SYSOPGUY

SYSOPGUY is a personal project operated by one Linux system administrator.

I provide remote Linux and server support personally, occasionally and on a case-by-case basis, exclusively to private individuals.

SYSOPGUY is not a company, agency, call centre, managed service provider or 24/7 helpdesk. I do not provide permanent monitoring, guaranteed availability, continuous maintenance or automatic ongoing support.

Each request is considered individually, and I am free to accept or decline it.

2. Private Individuals Only

SYSOPGUY provides support exclusively to private individuals.

Services offered through this website are not intended for companies, organisations, public authorities, resellers or professional customers.

By requesting support, you confirm that you are acting as a private individual and that you own, control or are fully authorised to request work on the relevant server, system, account, network or infrastructure.

I may refuse or stop any intervention if there are doubts about ownership, authorisation, legality or the intended use of the system.

3. Services

Depending on the request, support may include:

  • Linux server troubleshooting and administration;
  • remote server recovery;
  • performance tuning;
  • Nginx and web stack configuration;
  • security hardening;
  • networking and VPN support;
  • Proxmox and Docker support;
  • ISPConfig and mail server support.

All assistance is provided remotely.

The exact scope of each intervention depends on the specific problem, technical feasibility, available access, information provided and what is agreed before work begins.

A service or price displayed on this website does not guarantee that I will accept a particular request.

4. Contact Before Payment

You must contact me before purchasing any service.

Before making a payment, you must describe the problem and receive confirmation that I can accept the request and that the selected service or amount of time is appropriate.

Submitting a form, sending an email or making a telephone call does not automatically create an agreement or guarantee that support will be provided.

A payment made without my prior approval does not automatically create an obligation for me to perform the requested work.

Any cancellation or refund request is governed by the separate Refund Policy and by any mandatory rights applicable by law.

5. Acceptance of a Request

A request is considered accepted only when I explicitly confirm that I can take the case and, where required, the agreed payment has been completed.

I may decline a request for reasons including, but not limited to:

  • technical limitations;
  • insufficient information;
  • lack of suitable access;
  • security concerns;
  • suspected unlawful or unauthorised activity;
  • a problem outside my area of expertise;
  • lack of availability.

Previous assistance does not guarantee that a future request will also be accepted.

6. Free Initial Review

The free initial review is limited to assessing the information you provide and determining whether I may be able to help.

It does not include remote access, troubleshooting work, configuration changes, detailed log analysis, technical remediation or extensive consultancy.

Its purpose is simply to understand the problem and decide whether the request is suitable for paid remote assistance.

7. Prices and Working Time

All prices shown on SYSOPGUY are expressed in US dollars ($).

Services may be purchased for between one and five hours, depending on the selected service and the agreed request.

Where reasonably possible, I will confirm the expected scope and amount of time before work begins.

Technical problems are not always predictable. An intervention may reveal additional faults, previous configuration errors, undocumented modifications, third-party failures or other issues that could not reasonably have been identified in advance.

I will not continue beyond the agreed time without your approval.

8. Remote Access

Some interventions may require temporary access to a server, VPS, virtual machine, control panel, network device or other system.

You are responsible for providing legitimate and sufficient access when required.

Where possible, temporary credentials should be used and changed or revoked after the intervention is complete.

You must never provide access to a system that you do not own or are not authorised to administer.

I will only access systems necessary for the agreed technical work.

9. Your Responsibilities

You are responsible for:

  • providing accurate and complete information about the problem;
  • informing me of relevant recent changes, errors or previous interventions;
  • ensuring that you are authorised to request work on the system;
  • providing working access where necessary;
  • maintaining appropriate backups of important data;
  • informing me in advance about critical services, dependencies or restrictions;
  • following reasonable technical instructions when your cooperation is required.

You remain responsible for your systems, accounts, licences, data and infrastructure.

10. Backups and Technical Risk

You should maintain a current and verified backup before any technical intervention.

Server administration, recovery procedures, software updates, configuration changes, filesystem operations, security work and troubleshooting can involve inherent technical risks.

I will use reasonable care when working on a system, but I cannot guarantee that damaged, compromised, corrupted, unstable or incorrectly configured systems can always be restored without loss or additional disruption.

I am not responsible for problems caused by the absence of a usable backup, pre-existing damage, hardware failure, corrupted filesystems, malware, unauthorised access, third-party systems or circumstances outside my reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

11. No Guaranteed Result

Technical support is provided on a best-effort basis.

I do not guarantee that every technical problem can be solved.

The outcome may depend on circumstances outside my control, including:

  • hardware failure;
  • missing or damaged backups;
  • unsupported or obsolete software;
  • third-party software;
  • hosting or cloud providers;
  • network operators;
  • domain registrars;
  • unavailable systems;
  • compromised credentials;
  • previous configuration changes.

Unless expressly agreed otherwise in writing, payment covers the agreed professional time and technical work, not a guaranteed technical outcome.

12. Security-Related Work

Security hardening can reduce risk but cannot guarantee that a system will never be attacked, compromised or misused.

Security depends on many factors beyond a single intervention, including future vulnerabilities, user behaviour, credential management, exposed services, software updates, third-party providers and later configuration changes.

Any security work reflects the system, information and conditions available at the time of the intervention.

13. Third-Party Software and Services

Some interventions may involve third-party products or services, including Linux distributions, hosting providers, cloud platforms, control panels, software applications, domain registrars and network services.

I do not control these third parties and cannot guarantee their availability, reliability, security, policies, compatibility or future behaviour.

I am not responsible for failures, outages, restrictions, suspensions, vulnerabilities or changes caused by third-party products or services.

14. Prohibited Requests

I do not provide assistance intended to:

  • gain unauthorised access to systems or accounts;
  • bypass legitimate access controls;
  • compromise third-party infrastructure;
  • distribute malware;
  • conduct spam, phishing, fraud or other abuse;
  • attack, damage or disrupt systems belonging to others;
  • conceal unlawful activity.

I may immediately refuse or terminate any request that appears unlawful, abusive, deceptive or unauthorised.

15. Availability and Appointments

Support is provided remotely and by appointment.

Normal availability is:

Monday to Saturday — By appointment
Sunday — Not available

No response time, same-day intervention or permanent availability is guaranteed.

SYSOPGUY does not provide 24/7 monitoring, emergency coverage or an on-call service.

16. Completion of an Intervention

An intervention may be considered complete when:

  • the agreed work has been performed;
  • the purchased time has been used;
  • the agreed problem has been resolved where technically possible;
  • further work requires additional time or separate approval;
  • necessary access or information is not provided;
  • continuing would be technically impossible, unsafe or outside the agreed scope.

Completion of one intervention does not create an obligation to provide future support.

A new problem, an unrelated issue or additional work may require a separate request.

17. No Ongoing Support Relationship

Purchasing a service does not create:

  • a subscription;
  • a maintenance contract;
  • a retainer;
  • permanent technical responsibility;
  • guaranteed future availability;
  • priority access;
  • unlimited follow-up support.

Each intervention is separate and evaluated individually.

18. Limitation of Liability

To the maximum extent permitted by applicable law, I am not responsible for indirect or consequential losses, loss of opportunity, loss of profit, business interruption, third-party claims or losses caused by circumstances outside my reasonable control.

Where liability arises directly from a specific paid intervention, it will, to the extent permitted by law, be limited to the amount paid for that specific service.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. Refunds and Cancellations

Refunds, cancellations and withdrawal requests are governed by the separate Refund Policy.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that cannot legally be waived.

20. Changes to These Terms

I may update these Terms when necessary to reflect changes to the website, services or applicable requirements.

The version published on this page applies from the date shown at the top.

Any changes will not retroactively alter the terms of an intervention already expressly agreed, except where required by law or mutually agreed.

21. Applicable Law

These Terms are governed by Italian law. However, this choice of law does not deprive consumers of any mandatory protections they may be entitled to under the law of their country of habitual residence, where applicable.

Any dispute will be subject to the competent jurisdiction determined by applicable mandatory law.

22. Contact

For questions regarding these Terms & Conditions:

Email: [email protected]
Website: sysopguy.com